Top FAQ

1. Why does the "Not enough money" message appear when I try to open a position?

   This message means that there is not enough margin on your account to open a position of the desired volume.

   In order to avoid receiving the message, try to do one of the following:

   1. Increase the amount of free margin on your account by depositing funds or transferring them from the other account.
   2. Reduce the volume of the position you want to open.
   3. Close one or several open positions on your account.

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2. Where can I find the list of trading instrument and spread values for them?

   This information is available in the R StocksTrader terminal.

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3. Why was the order closed without any actions on my part?

   Orders are closed automatically for the following reasons:

   1. In case of Stop Out (the margin level on your trading account reached the Stop Out value). Current Stop Out values can be found on the "Account types" page).
   2. The price reached the Stop Loss or Take Profit level.
   3. In case Trailing Stop was activated.

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4. Why was my position closed at the price, which was not on the chart?

   The charts in the trading terminal are built based on the Bid price, but only long (Buy) positions are closed at the Bid price. Short (Sell) positions are closed at the Ask price.

   As a result, your short positions will be closed at the price that is not displayed on the chart until you enable showing the Ask line in the chart settings.

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5. Why was my order executed not at the declared price?

   Such situations may happen to Buy Stop, Sell Stop, and Stop Loss orders.

   When these orders are triggered, the system sends the Market order, which is executed at the current price, which may differ from the declared price.

   Other types of pending orders (Buy Limit, Sell Limit, and Take Profit) are mostly executed at the specified price, but sometimes at the better price, if such price exists on the market when they are executed.

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6. Is it possible to change the base currency or the type of my account?

   No, it’s not. To change the type or the base currency of the account, you have to open a new account with required parameters.

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7. What do I do when the charts freeze and say "Pending updates"?

   The problem can be solved in two different ways:

   1. Close the frozen chart and open it again.
   2. If it didn’t help, restart the platform and then again open the required chart.

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8. What is the minimum deposit at RoboMarkets?

   The minimum deposit at RoboMarkets is 100 EUR.

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