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Members Area
- Is it possible to change the currency of my account?Page issue
No. But you can open a new account in USD, EUR or CHF.
- How are my funds protected from theft in the Members Area service?Page issue
To withdraw funds from the Members Area service, there is 3-tier system of protection.
- Authorization. To withdraw funds, client needs to know the login and password from the "Members Area".
- When applying for withdrawal, client must specify the password to his MT4 trading account.
- It is necessary to confirm the submitted application by entering a secret code that customers receive on their e-mail after activating the application. The e-mail address is specified by the client during account registration.
- How do I change the leverage?Page issueiThis page describes the archived conditions for RoboMarkets Deutschland GmbH services and is for informational purposes only. Starting 30 December 2024 these conditions are no longer valid or relevant.
Go to "Live Account" section of your Members Area and click "Change leverage". The leverage can be changed only if there are no open positions on the account.
- How do I change my account password?Page issue
Go to "Live Account" section of your Members Area and click "Change password". To change the password, you will have to enter a new password and confirm it.
- How do I change my Members Area password?Page issue
Go to "Profile" section of your Members Area and click "Change Members Area password". To change the password, you will have to enter a new password and confirm it.
- What do I do if I have entered incorrect information during the registration? Page issue
To change the personal information specified in your Members Area, you have to contact our Live Support.
- I don’t have access to my previous mobile phone number. How do I change it? Page issue
To change the mobile phone number in those circumstances, you have to contact our Live Support.
- How can I change my E-mail address?Page issue
You can change your E-mail address in "Personal information" section of your Members Area.
- What do I do in case I don’t receive an email with the confirmation code? Page issue
Contact our Live Support if you haven’t received an email with the confirmation code or don’t have access to the specified e-mail address.
- Is it possible to register a Members Area for a legal entity?Page issue
Yes. it is. To register a Members Area for a legal entity, you have to:
1. Register a Members Area using the personal information of the person, who controls the account.
2. Send the copies of all required documents to [email protected].The list of the documents required from a legal entity:
- Certificate of Incorporation
- Certificate of Registered Address
- Certificate of Directors and Secretary
- Memorandum and Articles of Association
- Resolution of Board of Directors for the opening of the account and granting authority to those who will operate it
- Certificate of Shareholders
- Recent Certificate of Good Standing – issued by Registrar
- Copy of Trust Deed/Agreement (where applicable)
- Scan copy of the auditor report for the last financial year or equivalent documents confirming source of funds
- Documents for all following individuals:
- Directors.
- Shareholders.
- Ultimate beneficiaries.
- Signatories.
Please note that:
In case Members Area is registered to a natural person and the account attached to this Live Account was earlier deposited by the natural person, this account can not acquire "Corporate account" status. Please, register a new Members Area to a legal entity and send a request from it.
In the case when the direct/immediate and principal shareholder is another legal entity, the Company need to verify the ownership structure and the identity of the natural persons, who are the beneficial owners and/or control the other legal entity on the basis of the above stated documents.
All documents, together with originals, must include translation into English signed and stamped by a notary.
- How do I register a Members Area?Page issue
To register a new Members Area, you have to go to the registration page. Then enter your e-mail address, full name, mobile phone number, and click "Receive the confirmation code via SMS or E-mail". After receiving the code, enter it into the required field and login to your Members Area.
- What is a Members Area? What is it for? Page issue
"Members Area" service is a convenient and safe way to manage your accounts. In your Members Area, you can open trading accounts, read detailed information about your operations, view or change the personal information specified during the registration, make internal transfer of funds between your accounts without any commission, find the information about promo offers, and watch our educational materials.
- How to enable or disable mobile push-notifications?Page issue
Push-notifications can be managed on the "Subscription to push-notifications" page of your Members Area. To enable push-notifications, tick the box and click "Save". To disable them, untick the box and click "Save".
To receive push-notifications, you need to install a mobile version of the MetaTrader 5 terminal on your smartphone or tablet.
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