Members Area

1. Is it possible to change the currency of my account?

   No. But you can open a new account in USD, EUR, CHF, CZK, SEK.

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2. How are my funds protected from theft in the Members Area service?

   To withdraw funds from the Members Area service, there is 3-tier system of protection.

   1. Authorization. To withdraw funds, client needs to know the login and password from the "Members Area".
   2. When applying for withdrawal, client must specify the password to his R StocksTrader trading account.
   3. It is necessary to confirm the submitted application by entering a secret code that customers receive on their e-mail after activating the application. The email address used for this is verified by a client.

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3. How do I change my account password?

   Go to "Live Account" section of your Members Area and click "Change password". To change the password, you will have to enter a new password and confirm it.

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4. How do I change my Members Area password?

   Go to "Profile" section of your Members Area and click "Change Members Area password". To change the password, you will have to enter a new password and confirm it.

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5. What do I do if I have entered incorrect information during the registration?

   To change the personal information specified in your Members Area, you have to contact our Live Support.

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6. I don’t have access to my previous mobile phone number. How do I change it?

   To change the mobile phone number in those circumstances, you have to contact our Live Support.

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7. How can I change my E-mail address?

   You can change your E-mail address in "Personal information" section of your Members Area.

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8. What do I do in case I don’t receive an email with the confirmation code?

   Contact our Live Support if you haven’t received an email with the confirmation code or don’t have access to the specified e-mail address.

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9. Is it possible to register a Members Area for a legal entity?

   Yes. it is. To register a Members Area for a legal entity, you have to:

   1. Register a Members Area using the personal information of the person, who controls the account.
   2. Send the copies of all required documents to info@robomarket.de.

   The list of the documents required from a legal entity:

   • Certificate of Incorporation
   • Certificate of Registered Address
   • Certificate of Directors and Secretary
   • Memorandum and Articles of Association
   • Resolution of Board of Directors for the opening of the account and granting authority to those who will operate it
   • Certificate of Shareholders
   • Recent Certificate of Good Standing – issued by Registrar
   • Copy of Trust Deed/Agreement (where applicable)
   • Scan copy of the auditor report for the last financial year or equivalent documents confirming source of funds
   • Legal entitiy identifier "LEI"
   • Documents for all following individuals:
     • Directors.
     • Shareholders.
     • Ultimate beneficiaries.
     • Signatories.

   Please note that:

   In case Members Area is registered to a natural person and the account attached to this Live Account was earlier deposited by the natural person, this account can not acquire "Corporate account" status. Please, register a new Members Area to a legal entity and send a request from it.

   In the case when the direct/immediate and principal shareholder is another legal entity, the Company need to verify the ownership structure and the identity of the natural persons, who are the beneficial owners and/or control the other legal entity on the basis of the above stated documents.

   All documents, together with originals, must include translation into English signed and stamped by a notary.

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10. How do I register a Members Area?

    To register the Members Area, click "Create an account" in the top right corner. Then enter your email address, full name, and mobile phone number and click "Register."

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11. What is a Members Area? What is it for?

    "Members Area" service is a convenient and safe way to manage your accounts. In your Members Area, you can open trading accounts, read detailed information about your operations, view or change the personal information specified during the registration, make internal transfer of funds between your accounts without any commission, find the information about promo offers, and watch our educational materials.

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12. How to enable or disable mobile push-notifications?

    Open the R Stock Trader app to enable push notifications on your mobile device. Open the menu by tapping your name in the top left corner. Next, select "Profile Settings." If you scroll down, you can turn push notifications on or off.

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