Payments FAQ

1. What is the minimum deposit at RoboMarkets?

   The minimum deposit at RoboMarkets is 2,000 EUR.

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2. How can I deposit funds to my account?

   Funds can be deposited to the account via bank transfer, electronic payments, bank cards, or payment terminal. The complete list of the methods available for depositing funds can be found in your Members Area as well as in "Deposit / Withdrawal" section of our website.

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3. Is it possible to deposit funds to the account in cash in the Company’s office?

   No, it is not. Funds can be deposited only via payment systems specified on "Deposit / Withdrawal" page.

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4. Does the Company charge any commission for depositing funds to the account?

   No, it doesn’t. For our clients, the commission for depositing funds is always 0% no matter what method they choose. RoboMarkets charges no additional commission and compensates all expenses for depositing funds.

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5. What methods of depositing and withdrawing funds does RoboMarkets offer?

   Funds can be deposited to the account or withdrawn from it via bank transfer, electronic payments, or bank cards. The complete list of the methods available for transferring funds can be found on "Deposit / Withdrawal" page.

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6. How fast are funds deposited to the account?

   In case of most payment systems, funds are deposited to the account almost instantly. Other methods may take up to 2 business days.

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7. What documents do I have to provide to the Payment department when depositing funds to the account via bank cards?

   No documents are required. However, we recommend you to verify the card in advance in order to avoid any problems when withdrawing funds to it in the future. You are required to provide a clear copy of the card used for depositing. The card must be signed by you. You have to hide the CVV code and all card digits, except for the first 6 and the last 4 digits of the card.

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8. What do I do if the currencies of my bank card and my account at RoboMarkets are different?

   In the event when the trading account is deposited in any currency other than the one, in which the trading account is opened, such funds will be deposited to the trading account on the basis of an internal exchange rate adopted by the Company at the date of deposit, and that can be found in the client's Members Area.

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9. I deposited funds to my account, but they haven’t been transferred to it. What do I do?

   If the trading account cannot be deposited automatically, the appropriate application will be fulfilled within 2 working days after the client’s notice on depositing the trading account is received. Please, submit a ticket to the Payment Department with the screenshots/docs of the successful transfer of funds.

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10. How can I withdraw funds from my trading account?

    Please, submit a withdrawal request from "Withdrawal" section of your Members Area. Withdrawal requests are processed within 1 business day from 9.00 AM to 7.00 P.M (EET).

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11. What is the minimum withdrawal amount?

    RoboMarkets doesn’t place any limitations on the minimum withdrawal amount, however limitations may vary depending on the payment system you choose. You can learn more about them on "Deposit / Withdrawal" page.

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12. What commission does the Company charge for funds withdrawal?

    RoboMarkets charges no commission for funds withdrawal. Still, the commission may be taken by your bank or other payment systems used for withdrawal of funds. However, twice a month all traders have an opportunity to withdraw funds without any commissions.

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13. How much time does a withdrawal procedure take?

    The execution of a manual withdrawal request from the Client’s account is accomplished by the Finance Department from 9.00 AM to 5.00 P.M (EET) in the Company’s working hours within 1 working day from the time a relevant application for the withdrawal of such funds has been confirmed in the Client's Members Area.

    Also, our clients can use the automatic withdrawal system. The automatic withdrawal system is a service of the automatic processing of withdrawal requests allowing to reduce funds transfer time up to 1 minute. Requests may be processed not only in the working hours, but also at weekends, on holidays, even at night.

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14. Is it possible to deposit or withdraw funds at weekends or on holidays, when markets are closed?

    No, it is not. Funds can be deposited or withdrawn only during business hours of the Payment department from 9:00 AM to 6:00 PM (EET). However, there is an opportunity to use an autowithdrawal service.

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15. Is it possible to withdraw funds in case there are open positions on the account?

    Yes, it is, if there is enough equity available on the Client's trading accounts.

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16. In case of depositing funds using some particular payment system, is it possible to withdraw them to some other payment system?

    Clients can withdraw their funds only to the payment systems that were used for depositing in "Withdraw funds" section of their Members Area. In such case, in the first priority the funds are withdrawn to bankcards. If the withdrawal of funds is not possible into the payment systems that were used for depositing, clients can withdraw their funds through Bank Wire to a personal Bank account in "Withdraw funds" section in Members Area.

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17. What is the purpose of corresponding banks? How do I choose a corresponding bank?

    The purpose of a corresponding bank is to perform financial operations on basis of a correspondent agreement on behalf of other bank. You can specify some particular corresponding bank for making transfer, in case this bank’s conditions are more convenient for you. For example, the commission amount may be lower.

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18. How do I perform an internal transfer of funds between two accounts?

    Login to your Members Area and choose "Internal transfers" from "Funds management" menu. Specify the amount to be transferred and two accounts, the one to transfer funds from and the one to transfer funds to. To perform the transfer, you’ll have to enter your trading account password.

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