- Trading
- Useful Tools
- About us
- Home
- RoboMarkets FAQ
- Top FAQ
- Economic Calendar
- Markets Holidays
- Stock market trading hours
- Changes in Trading Schedule
- RoboMarkets FAQ
Top FAQ
- What does "Trade flow is busy" mean?Page issue
The "Trade flow is busy" message appears when a client sends a new order to the server without waiting for a response to the previous request. Usually this message means there’s a short-term loss of connection with the trading server, and the client has not received a response from the server and his next order is put in queue on the client terminal.
To resolve the issue, restart the terminal. - Why does the "Not enough money" message appear when I try to open a position?Page issue
This message means that there is not enough margin on your account to open a position of the desired volume.
In order to avoid receiving the message, try to do one of the following:
- Increase the amount of free margin on your account by depositing funds or transferring them from the other account.
- Reduce the volume of the position you want to open.
- Close one or several open positions on your account.
- How is the cost of one point calculated?Page issueiThis page describes the archived conditions for RoboMarkets Deutschland GmbH services and is for informational purposes only. Starting 30 December 2024 these conditions are no longer valid or relevant.
The cost of 1 point for every financial instrument is calculated according to the following formula:
<Cost of 1 point> = (Contract * (Price + One_Point)) - (Contract * Price)
where:
Contract – the contract size.
Price – the current quote of the asset.
One_Point – the size of 1 point.Example:
We need to calculate the cost of 1 point for a position in EURGBP.
Position type: long (Buy).
Position volume: 1 lot (100,000 units of the base currency).
Current price: 0.8365.
Account currency: USD.<Cost of 1 point> = (100,000 * (0.8365 + 0.0001)) - (100,000 * 0.8365) = 10.00 GBP
Due to the difference between the account currency and the asset base currency, you have to convert this number into USD. To do this, multiply it by the current rate of GBPUSD.
10.00 GBP * 1.5417 = 15.47 USD
You can calculate the cost of 1 point for positions in any instrument using our Trading Calculator.
- Where can I find the list of trading instrument and spread values for them?Page issue
This information is available in the R StocksTrader terminal.
- Why was the order closed without any actions on my part?Page issue
Orders are closed automatically due to one of the following reasons:
- In case of Stop Out (margin level on your trading account reached Stop Out value).
- The price reached Stop Loss or Take Profit.
- In case Trailing Stop worked.
- Why was my position closed at the price, which was not on the chart?Page issue
The charts in the trading terminal are built based on the Bid price, but only long (Buy) positions are closed at the Bid price. Short (Sell) positions are closed at the Ask price.
As a result, your short positions will be closed at the price that is not displayed on the chart until you enable showing the Ask line in the chart settings.
- Why was my order executed not at the declared price?Page issue
Such situations may happen to Buy Stop, Sell Stop, and Stop Loss orders.
When these orders are triggered, the system sends the Market order, which is executed at the current price, which may differ from the declared price.
Other types of pending orders (Buy Limit, Sell Limit, and Take Profit) are mostly executed at the specified price, but sometimes at the better price, if such price exists on the market when they are executed.
- How can I calculate the margin?Page issue
The formula to calculate the margin:
<Margin> = <Contract size> / <Leverage>
where:
Contract size - the order volume in the base currency of the trading asset (the first currency in the ticker). The order volume of 1 lot for all currency pairs is always equal to 100,000 units of the instrument base currency.
Leverage - the leverage value.Example of calculation:
You open a long position of 1 lot in EURUSD with the leverage value 1:20.
<Margin> = 100,000 / 20 = 5,000 EUR
If your account currency is USD, but not EUR, you have to convert the margin amount into your account currency. To do this, multiply it by the theoretical rate of EURUSD (1.2345).
<Margin> = 5,000 * 1.2345 = 6,172.50 USD
- Is it possible to change the base currency or the type of my account?Page issue
No, it’s not. To change the type or the base currency of the account, you have to open a new account with required parameters.
- What do I do when the charts freeze and say "Pending updates"?Page issue
The problem can be solved in two different ways:
- Close the frozen chart and open it again.
- If it didn’t help, restart the platform and then again open the required chart.
- Why does MetaTrader 4/5 terminal say "No connection" when I try to connect to the server?Page issueiThis page describes the archived conditions for RoboMarkets Deutschland GmbH services and is for informational purposes only. Starting 30 December 2024 these conditions are no longer valid or relevant.
One of the reasons of "No connection" is poor Internet connection of the user or problems with the server.
Recommended solutions:
- Make sure that your Internet connection is stable and other applications experience no problems.
- Try to rescan servers suing the platform tools by clicking "No connection" in the bottom right corner.
- Try to reconnect to your trading account.
If none of the above steps helped to resolve the issue, please contact our Live Support.
- What do I do if MetaTrader 4/5 says "Invalid account"?
Page issueiThis page describes the archived conditions for RoboMarkets Deutschland GmbH services and is for informational purposes only. Starting 30 December 2024 these conditions are no longer valid or relevant.Make sure that the credentials you entered when connecting to your account are correct:
- Account number.
- Account password (do not confuse it with the Members Area password).
- Server name.
Correspondence of RoboMarkets account types and servers can be found here.
If credentials are correct, but you still can’t connect to the server, try to change the trading account password in your Members Area and try again.
In case it didn’t help, please contact our Live Support.
- What is the minimum deposit at RoboMarkets?
Page issueThe minimum deposit at RoboMarkets is 100 EUR.
Ask
Our consultant will answer your question shortly.
- Trading
- Useful Tools
- About us